Not happy? Got a problem? Want to complain?
We really do try our best to help clients and their customers but, being human, we sometimes fall short of expectations. This is part of being human and we’re keen to hear about your experiences (good as well as bad) so encourage you to contact our CEO, Martin Dower via email martind@connected-uk.com.
So, got a problem, got an issue with how we’ve dealt with you, got a questions about how and why we do stuff. Contact our gaffer, he’ll do his damned best to sort out the problem, whether it’s about support, build, deployment, customer service, consultancy, invoicing / accounts, data protection or a plain old simple complaint about something that is broken.
We do have dedicated teams to deal with different problems and issues, so it’s also worth having a look at the contact section.
You can call him on 0845 051 4228 but in almost every case you’ll get a quicker, more fuller, response using email. Or you can leave a comment on this page and it will be passed onto him.
We find that one of the best approaches here is not to send out a generic ‘any problems?’ message but to carry out a more formal once a year ‘customer satisfaction’ survey. It’s amazing how much clients will talk to you. It improves the relationship and you find out a lot that can help you enhance your service and figure out any potential problems. Hope this helps.
Good point Matthew and thanks for taking the time to post a comment. We like to do both, or all three if you include the FEEDBACK system we use on the site. We tend to find our yearly Satisfaction Surveys tend to turn up more strategic, long-term, developments and comments/emails and feedback systems tend to get more immediate issues. I suppose what we are trying to say above is that we are open, honest and we encourage feedback (good and bad) and certainly don’t hide away behind customer-services departments and processes.