WordPress Support Report : October 2014

Peerless WordPress Support. As October comes to a close it’s been our busiest month so far for WordPress Support. A month in the life of a WordPress agency is interestingly varied and probably not as you’d imagine. Imagine a world where clients wait patiently in-line to speak to the WordPress doctor. Sitting quietly, they hope […]

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Landing Page Best Practices : Conversion Bias

Conversion Bias. For landing pages, the move to conversion-bias can dramatically increase on-page conversion rates. But what is conversion bias? In the past, organisations tended to drive (expensive) PPC traffic to a landing page focussed on the subject of the search. This is a primitive form of channelling that, when taken a few steps further, […]

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Custom WordPress themes should be avoided

WordPress Design. Sounds counter-intuitive, but bespoke WordPress themes can be a nightmare. One of the great things about WordPress is it’s speed of evolution. And the fastest way to hinder that is to get a custom theme built for your site. There are plenty of really good themes and frameworks available in the commercial space, […]

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Web design is simpler than you might imagine

WordPress Web Design Help. Web design is the most prolific example of industrial design available today. So why do so many web design companies still design like they’re creating brochures? The very best modern-day design for digital services is based on the 10 rules of industrial design, created by Dieter Rams over 30 years ago […]

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WordPress Support Report : September 2014

Peerless WordPress Support. Third straight month of 100% client satisfaction. WordPress support in Q3 has seen us solve nearly 600 tickets. The dedicated WordPress support now numbers 3 bods, clearing tickets faster and with an excellent client satisfaction score. It’s pretty hard to improve on 100%! October marks our second anniversary of moving to the […]

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Sharing improves performance. And gives us something to shout about!

WordPress Support Agency News. Being in second place means there is room for improvement. The spotlight of independent monitoring and publishing your support number, unsurprisingly, makes us perform better. You might it expect to cause the support-equivalent of stage fright, but being transparent has really raised the game. Seems obvious really, and is a real […]

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How important is WordPress Support?

WordPress Support Agency News. A £1 million service is worthless without good delivery. Often quoted, but frequently ignored, the philosophy of ensuring the best ideas have the best deployment and delivery has been understood for thousands of years. So why is it that many WordPress Agencies simply don’t take support seriously? Yes, we know it’s […]

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No more than 50 clients. Ever.

WordPress Agency Thinking. Without love, hard-won clients leave. Spreading yourself too thin is the fastest way to lose the love. The traditional feast-famine cycle that agencies go through is the most destructive trap of making a success of being a WordPress specialist agency. But it’s one that most fall into. Great client care requires time […]

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