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03
Aug

Connected WordPress Agency – July-15 Social Media Roundup

Categories: News, WordPress, WordPress Support,
Tags: Peerless WordPress Support, social media, twitter, wordpress agency,
This month, as usual, our Twitter feed has been alight with all things WordPress and digital marketing in general.... [more]
27
Jul

Connected – A Dedicated WordPress Agency Since 2008

Categories: News, WordPress, WordPress Support,
Tags: wordpress agency,
Connected – A Dedicated WordPress Agency Since 2008 Connected was established in 1996. In 2008 it was becoming clear... [more]
14
Jul

It’s been a busy year for WordCamps

Categories: News, WordPress, WordPress Support,
Tags: WordCamp, WordPress, Wordpress events, WordPressers,
WordPress News. If you’ve never been to a WordCamp then you could be in for a treat Core to... [more]
13
Jul

Hopelessly devoted to service

Categories: News, Our Thinking, WordPress Support,
Tags: Peerless WordPress Support, WordPress, WordPress Service,
Peerless WordPress Support. “Quality means doing it right when no one is looking.” – Henry Ford As a WordPress... [more]
01
Jul

WordPress Support: The first 6 months of 2015

Categories: News, WordPress, WordPress Support,
Tags: Peerless WordPress Support, Performance Report, WordPress, WordPress Support,
Peerless WordPress Support Update. We’re deadly serious about supporting WordPress, and we choose to openly report on our performance... [more]
25
Jun

The future of WordPress Support

Categories: News, Our Thinking, WordPress Support,
Tags: Peerless WordPress Support, WordPress,
Peerless WordPress Support. We crafted our Peerless WordPress Support service at the end of 2013, using a decade of... [more]
30
May

WordPress Support Report : May 2015

Categories: News, WordPress, WordPress Support,
Tags: Peerless WordPress Support, wordpress agency, WordPress Support,
Peerless WordPress Support. 237 tickets. 12.9hrs response time. 442 support interactions and 100% client satisfaction. It might sound a... [more]
28
May

The changing face of support

Categories: News, WordPress Support,
Tags: wordpress agency, WordPress Support,
Peerless WordPress Support. “The times are a changing”, wrote Bob Dylan over 50 years ago. And the way businesses... [more]
14
May

WordPress 4.2 is here

Categories: News, WordPress, WordPress Support,
Tags: WordPress, wordpress agency,
WordPress the Platform The latest version of WordPress is now out – Called Powell in honour of Bud Powell... [more]
05
May

Understanding where your visitors go

Categories: News, WordPress, WordPress Support,
Tags: conversion optimisation, testing, User Journey / Experience, WordPress Website,
Analytics and flow – Always be testing. Obviously, crafting a great UX for your site will help enormously with... [more]
30
Apr

WordPress Support Report : April 2015

Categories: News, WordPress Support,
Tags: wordpress agency, WordPress Support,
Peerless WordPress Support. 10/10 is the simplest way to describe WordPress support in March. A little over 2 years... [more]
01
Apr

WordPress Support Report : March 2015

Categories: News, WordPress Support,
Tags: Peerless WordPress Support, wordpress agency,
Peerless WordPress Support. The numbers say it all: 100% client satisfaction, 269 WordPress support tickets, 4hrs first response. This... [more]
21
Mar

WordCamp London : A WordPress Journey

Categories: News, WordPress, WordPress Support,
Tags: WordCamp London, WordPress, wordpress agency,
Being a WordPress Agency. It’s easy to forget how important WordPress has become in the last few years. In... [more]
02
Mar

WordPress Support Report : February 2015

Categories: News, WordPress, WordPress Support,
Tags: Peerless WordPress Support, wordpress agency, WordPress Support,
Peerless WordPress Support. Another 200+ support ticket month. With 100% client satisfaction. Despite a short month, we still chewed... [more]
20
Feb

Peerless WordPress Support Just Got Better

Categories: News, WordPress, WordPress Support,
WordPress Support. Launched in early 2014, Peerless WordPress Support from Connected just got a whole lot simpler and better.... [more]
19
Feb

5 years in the cloud

Categories: News, Our Thinking, WordPress Support,
Being a cloud-based WordPress agency. By Martin Dower. Time sure flies, its half a decade since we embraced the... [more]
17
Feb

We’re on the move

Categories: News, WordPress Support,
Location, location, location. Since 1996 we’ve served London and Yorkshire from Halifax and, more recently, a local London office... [more]
10
Feb

Transparency raised our support game

Categories: News, WordPress Support,
Peerless WordPress Support. Over two years the improvement in average support response time dropped from 46hrs to 7hrs. How... [more]
02
Feb

WordPress Support Report : January 2015

Categories: News, WordPress, WordPress Support,
Peerless WordPress Support. 275 WordPress tickets, 580 support actions, 24hr response time under 7 hours and 100% satisfaction. January... [more]
01
Jan

WordPress Support Report : December 2014

Categories: News, WordPress Support,
Peerless WordPress Support. 2014: Two thousand, two hundred and seventy three WordPress support tickets. When we created the first... [more]

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