2 weeks ago we posted about a rogue support ticket that buggered up our numbers for July. It’s not the NHS waiting list, we know, but it’s still nice to get these support tickets cleaned up. What made me smile was a post from Zendesk this week on Zombie tickets, ones that never die and it was so good it was worth a mention and even an extract.
Thanks, Zendesk, for making us smile – we feel exactly the same and it’s nice to see the heroes of the customer services space having similar woes to ourselves.
By Penny Driscoll