(GDPR Compliant v1.4)
We are registered with the Information Commissioners Office, our registration number is Z3318791, this is renewed every year in August as an ongoing policy. Since initial registration, we have had ZERO complaints logged against Connected.
Connected is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and for the purpose you specifically requested.
Connected may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The legal basis for privacy in connection with our services is provided by the EU General Data Protection (GDPR) regulation and the upcoming ePrivacy regulation.
All data transmitted to and from our digital services are secured using SSL/TLS 1.0 encryption with the exception of email as there is no standardised method of encrypting email.
No digital service we use requires the compulsory use of email and you may opt out of using email services to communicate with us.
There may be additional charges to cover our cost of you opting out of email (e.g. the cost of printing and sending invoices) or you may find it more acceptable to use anonymous email to protect your privacy.
Password and credit card information is held securely in LastPass Enterprise.
We do not store your IP address beyond the raw server logs that are required for the correct operation of our services. We do not fingerprint you in any way and do not mine the device and software that you use to access our services (such as browser and personal computer) for information that can lead to your identification. We do not obtain in any way and do not store any information about you that you do not provide to us explicitly. We do store some personally identifiable information as required for delivery of some of our services, as explained below.
The only pieces of personally identifiable information (PII) that we will request to store is your email address and full name. We will never share your PII with a 3rd party without your explicit permission to provide you with access to that service.
We don’t insist on you using a personal, work or verified email address for our services – the email address you use may be anonymised, generic, routed, or one-time use.
However, we make extensive use of third-party services with or on behalf of our clients that may require PII. These are listed alphabetically below with links to their respective privacy policies:
We are not responsible for the privacy policies of the third-party service providers but do check from time to time that our partners and suppliers are compliant with local privacy and data protection laws and that may include GDPR, ePrivacy, Privacy Shield, and Safe Harbor.
Information is considered to be non-personally identifiable (n-PII) if it cannot be linked to you unless your email address or other personally identifying information is provided with it. We collect and store the following (n-PII):
Some of our services can optionally involve the relaying of email to and from your correspondents. We do not normally manually inspect and do not store the content (message body and attachments) of the email messages. We do machine inspect and rewrite part of the email message to enable its inclusion into the digital service. Once the transmission of an email message through our servers is completed, no trace of it is left on our servers but the data may exist in a repurposed form on one of our digital services.
For authentication and tracking purposes we use so-called session cookies in all the digital services we provide. The data that is saved to your computer serves exclusively for anonymous web reporting and server resource management. It may, optionally and with your permission be used to simplify the processes of logging into our digital services. This cookie will not be used to compile a user profile.
We will obey a valid court order or subpoena if these require us to provide the information that we store to law enforcement authorities or a court of law. We will only do so upon legal scrutiny and confirmation of the validity of such requirement in the country where we are deemed to provide digital services.
We've got your back, 24 x 7, with Peerless WordPress Support.
WordPress Support Contracts start from £395 [read more]
We are the first UK WordPress agency to publish independently audited client satisfaction data... [read more]
LONDON: East Side, Kings Cross, LONDON N1C 4AX
LEEDS: 1 Aire Street, LEEDS LS1 4PR
REGISTERED OFFICE: 34 North Cray Road, Bexley, KENT DA5 3LZ