Since the launch of Peerless WordPress Support in 2014, we’ve had requests to provide a much deeper level of support, so we additionally offer an advanced service, Developer Support
This is designed for larger organisations that require more in-depth support on the WordPress platform and may need faster response times from back-end developers. Direct access to 2nd and 3rd line support to fix the thorniest of issues or access the very best scoping and technical skills.
More than just a WordPress agency, we’re committed to supporting WordPress at the very core, to the very highest standard and with the very best people.
WordPress Developer Support, from £995 per month
The basic service gives a single nominated client representative direct access to a WordPress developer on an unlimited basis (fair usage applies). This covers WordPress Development skills, and you must have a valid Peerless WordPress Support contract in place.
The service level agreement response is 24hrs on working weekdays.
Superfast Developer Support, from £2,995 per month
A single nominated representative will have direct access to a WordPress developer on an unlimited basis. You must have a valid Peerless WordPress Support contract in place and your internal WordPress development team must be of a reasonable level of technical ability.
The service level agreement response is 12hrs and you’ll have a dedicated account manager and telephone support option.
Prices are all plus VAT. Your site will need an annual MOT, at a cost of £500 plus £2 per page to initiate and maintain cover. Additional, ad-hoc cover is available at £177 per hour for a 48hr response, working day cover.
First published Jan 2017, last updated Jan 2020.