- The No Fuss WordPress Agency

March madness is over

First quarter is now over (week 14 starts tomorrow!) and the year is looking pretty busy. March, although quieter for support, was a busy month with just over 100 support tickets but nearly 400 touches! We, again, beat our response target of 20hrs by a third at 13.4hrs. So far this year, over 350 support tickets have been dealt with in over 1,300 touches with a 100% satisfaction rate and under our 20hr target! Awesome folks.

Q1 PerformanceWe’ve had a great response, also, to publishing our performance – a big thanks to those of you who responded to our support survey and gave us a 100% satisfaction rating and even bigger thanks to those who took the time to email us with specific thanks, it’s really appreciated.