Peerless WordPress Support.
100% client satisfaction, sub 3hr response, and 196 WordPress tickets solved.
And so Summer arrives with it’s typical lull, and the typical seasonal drop in support tickets.
We managed to continue our 100% client satisfaction streak, unbroken now across the whole of 2017. Together with e 20% reduction in support volume, we were able to hit a super-impressive, year-best, average response time of 2hrs 47mins.
We’re huge believers in striving to provide world-class client service but in our 5 years since we started reporting on client performance, June this year is a real high. We’re very proud of our team, well done folks.