Peerless WordPress Support Just Got Better

WordPress Support. Launched in early 2014, Peerless WordPress Support from Connected just got a whole lot simpler and better. Since we started our dedicated WordPress Support service in 2012 we’ve been striving to refine, simplify and improve what we offer. Last year we streamlined our offering and made our pricing transparent. This year we’ve added […]

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Transparency raised our support game

Peerless WordPress Support. Over two years the improvement in average support response time dropped from 46hrs to 7hrs. How did we do that? Making such a massive improvement was actually quite straightforward, although quite painful. I could say we “cared more about clients” or that we introduced our own version of “agile support” or “a […]

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Honesty is the best (content) policy

Content Marketing. Nobody really believes digital marketing bullshit and everyone understands there are no perfect companies, so why not just be honest? Driven by digital agencies, content marketing used to be all about product – lists of product or services benefits skewed to meet the needs of consumers. Now it’s more about engagement, culture and […]

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WordPress Support Report : January 2015

Peerless WordPress Support. 275 WordPress tickets, 580 support actions, 24hr response time under 7 hours and 100% satisfaction. January was another solid month for our Peerless WordPress Support team and takes our 100% client satisfaction run to 6 months! We care deeply about our clients, and that shows across all aspects of our support performance, […]

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What’s occurring in 2015?

Silly Digital Predictions. Design Frameworks, Internet of Things, Wearables, Client-centric Marketing, Collaborative Consumption, Privacy/Security & SmartPay. It’s a bit daft predicting what’s going to be big in any given year as the market moves slow enough that the “big things” are already significant enough to be obvious. However, there are some big topics that are […]

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Millennials : The first mobile-only generation

Mobile first. Millennials. The millennial generation are those born after 1980 and the role they play in our digital society is pivotal and exploding. They crave a different world: Built around freedom, choice, agility and trust. This differs hugely from the previous generation (X) who chased stability, career, money and competition. As the millennial generation […]

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