Christmas & New Year 2017: Support & Working Hours

Support operates 24×7 over the Christmas and New Year period.

But, the rest of the company takes a well-deserved break:

  • Last day for scheduled support requests: Wednesday 20th December
  • Last day for administration & finance: Monday 18th December
  • CLOSED: Friday 22nd December
  • REOPEN: Wednesday 3rd January

This keeps us in step with the major ISPs and network providers and reduces the risk of a serious outage or problem laying unresolved. Most Internet backbone providers will not provide non-essential support over the Xmas and New Year period.

For contract clients, non-working days over the period are Monday 25th and Tuesday 26th December, plus Monday 1st and Tuesday 2nd January.

However, urgent support tickets can be submitted over the shutdown period and will be monitored 24×7, but please expect a slightly longer response and fix time. Normal service will resume on Wednesday 3rd January.

We hope 2017 is/was kind to you and your business. Enjoy the seasonal break, and here’s to a prosperous 2018!