January was quiet, slick and efficient in the world of WordPress support. We cleared 160 tickets, 88% of them in less than 24hrs. Support carried out 389 actions on the tickets and we (again) achieved a 100% satisfaction rating.
Our average response rate is less than good at 24hrs, but this was almost entirely caused by a single rogue ticket (cleared on the 24th of January). It was, ironically, an internal ticket relating to a non-urgent caching task and ended up being killed without completing. The ticket had a rather pitiful 375hr response rate.
Roll on February.