Connected-uk.com - The No Fuss WordPress Agency

January Support Review

WordPress Support Response GraphJanuary was quiet, slick and efficient in the world of WordPress support. We cleared 160 tickets, 88% of them in less than 24hrs. Support carried out 389 actions on the tickets and we (again) achieved a 100% satisfaction rating.

Our average response rate is less than good at 24hrs, but this was almost entirely caused by a single rogue ticket (cleared on the 24th of January). It was, ironically, an internal ticket relating to a non-urgent caching task and ended up being killed without completing. The ticket had a rather pitiful 375hr response rate.

Roll on February.Screen Shot 2014-02-01 at 14.50.26