Peerless WordPress Support.
It’s difficult to improve on 100% so we strive to maintain the longest 100% client satisfaction streak in our history.
We’ve had the same WordPress support team of 4 in place now for over a year, and it really shows as we maintain unbeatable client satisfaction, whilst working through about 3,000 WordPress tickets in the last year.
In July we revised our first-response target from our previous 24hrs to a very swift 12hrs. The industry as whole has a response time of about 19hrs. Does the extra response of 7hrs make a difference? Probably not, but we’re keen to fix our clients’ problems and keen to stay top of the pile.