Peerless WordPress Support.
413 WordPress Support Tickets, 7.3 hrs Response, 100% Client Satisfaction.
A near identical month to May in terms of workload, but with an improved response time.
We managed to respond to 92% of all support tickets inside 24 hrs, with over 40% picked up within the first hour. So far this year, we’ve dealt with nearly 3,500 support tickets and expect to manage over 7,000 support requests this year.
June’s average response time of 7 hours 20 minutes is substantially better than the industry average of 24 hours, and it places us in the top 5% of support organisations worldwide, as independently audited by Zendesk. We proudly maintained our 100% client satisfaction crown.