WordPress Support Report : September 2017

Peerless WordPress Support.

100% client satisfaction, sub 10hr response, and 327 WordPress tickets solved.

Support tickets return to normal after the summer break

September saw another clean sheet. We had a small panic early in the month when we got our first negative review of 2017, but that transpired to be a mistaken click by a client who quickly rerated the ticket as “excellent”. It takes our 100% satisfaction roll to 10 consecutive months, and we’re tantalisingly close to a “perfect year”. We’re crossing fingers and working extra hard to make sure every last bit of communication is as good as it gets.

Response times are impressively short, too, at under one hour on average and 94% of tickets dealt with in under 24 hours. Roll on October!