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If you are thinking of re-designing your web-site then here are a couple of useful tips that could save you a load of development cost, reduce the hassle and speed up delivery. Just because you’re re-creating or re-building your site that is no reason to build the whole thing from scratch. Most of your visitors will care little for the new funky imagery you have planned, nor notice the cute new design cues. People visit web site to get stuff done and to imbibe enough of the culture and feel to reach a comfort factor. That’s it.

1. Managing the build and delivery process might be new to you but is a well worn path for many others. Using a simple and low-cost collaborative project management tool such as Basecamp with some standard templates will make sure you have covered all your bases and ease the whole deployment process. I’m quite surprised when I see clients kicking-off new web projects with a blank Microsoft Project page; that is just about the most expensive and complicated way to run a web project.

2. Unless you are a tightly controlled international brand then consider buying a standard design template for a few hundred quid and then paying a good designer to evolve it to fit your needs. This can save tens of thousands of pounds in design costs and, typically, also has the benefit that the designs are usually turned into web-ready code.

3. Don’t design and build your own search. Add Google’s rather good site search engine to your site, it costs less than £200 for 50,000 searches. The results tend to be rather good and you have the additional benefit of some halo branding as Google allow the use of their logo. If you are being pikey, or just different then use Microsoft’s Bing Box which is free for the moment.

4. Use an off-the-shelf e-commerce system. Unless your entire business model is built around a different approach to e-commerce then use one of the myriads of solutions that just work. Costs start from free and go up to £1m+ so you’ll need to choose carefully and do aim for an application that has a combination of ease of use for visitors and ease of maintenance.

5. Finally, remember to test your new design against the old one – I assume you are looking for an improvement in performance so set a target, say a 10% increase in sales/enquiries/registrations and be harshly critical of the new design if it doesn’t match up.

If you want any pointers and ideas about how to speed up development, improve performance and reduce costs then drop us a line.

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First off, I’d like to start by saying that we are not a design company but have individuals who have undoubted talent in designing stuff. Me, I have not a creative design bone in my body! What prompted this post was a recent encounter with a client’s design company who were “re-designing” some element of our client’s web-site. What stuck me quite hard was the opposing view of object design versus process design.

Most well developed and successful web-sites are built around great processes that are easy to use, slick and give the visitor what they want. Yes, the processes are littered with objects such as buttons, banners, content, headlines and other such items but fundamentally it is the process that makes, say, Amazon or Google great. So why are web-site designers seemingly forced to work in a purely object world? Seems like they work in a straight jacket.

It seems that many web-designers were, until quite recently, designers in the static (old) world of direct mail, point-of-sale, brochures et al so how can we expect them to think about the process? The process underlines the all elements of the design, including the objects so the objects must serve the process and not the other way round. If we keep it that simple it is also much easier to evolve the objects as we can think about the objects would better serve the process (red submit buttons, big text, simple content, sensible layouts etc).

Since the turn of century, I have held onto the belief that good web-design is very rare and usually polluted by brand elements. This is confirmed in the way brand is often delivered online via a series of defined objects and properties including logo position, colour and font. These guidelines are usually set in stone and never take into account the process. It’s refreshing to see new exceptions such as Amazon and Google whilst encouraging to see older brands starting to embrace process driven design.

So, before you start wire-framing your next design how about designing and refining the process first? You could produce a bigger performance improvement with a process change alone than you could ever by changing object design when detached from the process. Maybe it’s time for process designers to start double-teaming with object designers?


I recently began my seventh year at Connected. In that time I’ve worked on more projects I can remember, many of them redesigns of existing websites. I love building a new site from scratch, it allows me to create a structure that makes sense to us and also gives me the chance to flex my CSS muscles and apply some fancy new techniques. While I love seeing new designs arrive and getting my fingers dirty with some code, I sometimes wonder if a full redesign is required?

Redesigning a site can be risky. On a large site, regular users become accustomed to how it works, they develop their own behaviour patterns and ways of doing things. A major design overhaul could demolish these patterns for users and put them off coming back to the site as often. Facebook has fallen foul to this a number of times, had it not been for it’s millions of users willing to put in the time to relearn the system, it could have proved fatal for them.

Make small changes to improve the bigger picture

Imagine you’re driving to work and you hit a pothole, then imagine the pothole could be corrected overnight as if by magic, without the need for traffic cones and workmen. The next day, you drive down that stretch of road and, whether you notice or not, the road just seems better than before. To put it simply, rather than ripping up an entire stretch of road and relaying it, creating confusing diversions and inconvenience to the end user (or the driver in this case), solve the smaller problems individually and the user journey can continue uninterrupted whilst being improved at the same time.

We’re big believers in A/B testing and over the years we’ve performed hundreds, maybe thousands of tests on many client sites. In my experience, changing smaller sections of a site have made a much bigger difference than making big sweeping alterations. Experiment with different words on your form submit buttons or make your primary cta look more enticing, encouraging your user to make an action.

Making small improvements to your site over time can reap huge benefits.