Nudge and better choices
We’re not always the rational creatures that classical economics makes us out to be. In 2008 Richard Thaler coined the term Nudge Theory (paraphrased “Where Economics Meets Psychology”). It’s a well trodden path and includes such exciting terms as Behavioural finance but fundamentally they all look at the ways in which our psychological biases get in the way [...]
Objects & processes. Liberating design.
First off, I’d like to start by saying that we are not a design company but have individuals who have undoubted talent in designing stuff. Me, I have not a creative design bone in my body! What prompted this post was a recent encounter with a client’s design company who were “re-designing” some element of [...]
A curated web experience
For some years innovative organisations and software houses have been striving to produce a neater, more contextualised web experience only to find their efforts labelled as “invasive” or “privacy breaching”. As a result terms such as behavioural targeting and personalized web are now tarnished – forever. I am fighting back. From now on I am [...]
Choice architecture : Using intelligent defaults
Supposedly, humans are terribly lazy, easy to manipulate and creatures of habit. That’s great news if you can leverage these traits to help your online campaign. Traditional wisdom states that people should be offered lots of choice. This is plain wrong, too much choice creates procrastination. Some say providing choice is a fundamental part of [...]
End of the “one-size fits all” web
Since the web came of age in the early noughties really bright-spark and innovative companies such as Amazon, Google, Ebay and Apple have been breaking away from the “one-size fits all” approach and creating personalised web assets. These early adopters ploughed their own development furrow, investing hundred’s of millions of dollars into bespoke-built personalisation/profile/testing platforms. [...]
1:1 Marketing – The future is getting personal
We laugh now but in the mid 90′s, there was this crazy notion that if you put up a web-site, any old web-site, then the money came rolling in. Even more crazy is that it worked…by the bucket load. Then along came “big” marketing and dragged us down some odd “brand-orientated, synergy-busting and paradigm-shifting alley”. [...]
Farming in a virtual future
Image via Wikipedia China is seeing the rise of online “Gold Farming” This is the practice of hiring a group of mainly poor kids to ply their way through the myriad of online games (Everquake, World of Warcraft et al) collecting things of value to other gamers such as gold, potions, weapons etc. These items [...]
VITES 3.0 Features & benefits
Due for restricted launch at the end of Summer, VITES 3.0 brings a whole new set of features for market-leading organisations to rip into and turn into huge competitive advantage Here is a brief outline of what you can expect in the next release of the worlds first, commercially available, personalisation and customer journey platform [...]
Using journey management as a change tool
Early adopters of visitor journey management have very successfully applied it in a commercial context where organisations have a defined sales cycle and use the methodology to serve the most appropriate message, content and actions to visitors at given stages of the cycle. There are, however, some exciting ideas of how journey management can be used in less commercially-minded organisations or for internal processes…
Why use VITES™ ?
What is wrong with the “Flat Web Society”? Lots really. Everyone gets the same experience and that just doesn’t make sense. When you have to write your copy and your site to a group called “everyone” you then have to compromise on your content, your navigation, your design and your aims for the site.
The dynamic web understands better what the visitor wants and provides a vastly improved experience, an experience that is largely personalised to the visitor and one that better matches the needs of both the web-site owner and his or her visitor…
