Tag Archive: behavioural management
Using journey management as a change tool
Early adopters of visitor journey management have very successfully applied it in a commercial context where organisations have a defined sales cycle and use the methodology to serve the most appropriate message, content and actions to visitors at given stages of the cycle. There are, however, some exciting ideas of how journey management can be used in less commercially-minded organisations or for internal processes…
Why use VITES™ ?
What is wrong with the “Flat Web Society”? Lots really. Everyone gets the same experience and that just doesn’t make sense. When you have to write your copy and your site to a group called “everyone” you then have to compromise on your content, your navigation, your design and your aims for the site.
The dynamic web understands better what the visitor wants and provides a vastly improved experience, an experience that is largely personalised to the visitor and one that better matches the needs of both the web-site owner and his or her visitor…
Effective use of online journey management in a commercial environment
Online journey management is the creation of a series of tailored steps that online visitors are able to go through incorporating a platform that is able to identify what stage the visitor is at and to deliver highly focused content that drives the visitor along his or her journey…
Welcome to personalised web journeys
The flat web world of “one-size fits all” is starting to look dated. Every visitor to a site has a discrete and often unique journey they have embarked on and this means that web owners need to provide a method of managing this journey online so the visitor sees the correct information at the appropriate time to support making the correct decision….
Daytripper….
….as the Beatles sang. This time the temptation is a day-trip to San Francisco for the OMMA Behavioural Conference. I’ve never been to the West Coast, a motorbike trip a few years ago took me as far as Las Vegas but I quite fancy a trip out but still cannot justify 24hrs of travelling for [...]
MIT like our approach….
MIT has published a great paper, if a little technical, on using visitor focussed content and how to apply customised content to differing personality types. The authors had tried out this approach with a test on one section of the BT Broadband site and had come up with a “20% increased propensity to purchase” and [...]
