WordPress Support Report : October 2015

Peerless WordPress Support. 100% client satisfaction, sub 3-hr response, 350 support tickets. In the 3 years since we started using a formalised support ticketing system (Zendesk) we’ve seen a 300% growth in the volume of tickets. Using a formalised ticketing application has changed how we approach supporting our clients, and we’ve seen a huge improvement […]

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Decisions to support an eCommerce platform

Inside our agency We’ve created some pretty innovative e-commerce solutions over the past three decades, but until 2014 we’ve never supported off-the-shelf solutions. And here is why. We’re huge fans of being transparent; it’s in our culture to be open and honest about what we do, what we don’t and, more importantly, why. So here […]

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Move to HTTPS now: Do not delay, do not get left behind

Privacy and Security. The privacy backlash might have been coming for years, but very few organisations are really ready. In a remarkable parallel of the mobile explosion in 2012, the growing privacy drive is looking like it will catch out thousands of organisations in the UK. You probably recognise the little green padlock next to […]

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Fair Trade for Digital Freelancers

Being a WordPress Agency. Freelancers represent the cream of the WordPress industry. They are better skilled, more experienced, devoted to WordPress and are more creative. By a long way. WordPress has grown-up using the incredible freelance community that surrounds it – mostly these talented individuals worked at agencies before out-growing the old-tech, old-world agency environment. […]

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WordPress + eCommerce = WooCommerce

The changing face of eCommerce. A decade ago, the use of eCommerce platforms was heavily fragmented – often local purchasing decisions meant companies might operate a handful of different, and incompatible, platforms. Much like the growth of WordPress itself, a new player WooCommerce has come to dominate the eCommerce space. And in doing so has […]

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Optimising performance through landing pages

WordPress Optimisation. For over a decade, “Landing Pages” have been the go-to technology for improving on-site conversion. Is this true … and what’s the best way to implement landing pages on a WordPress installation? In the days before integrated web platforms such as WordPress, building and tracking landing pages was a real pain in the […]

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The acceptable face of web advertising

Advertising Agency Hoopla. Aggressive tracking, privacy, personalised content and opaque advertorials, Web advertising has become annoying, disruptive and negative. As click-through rates fall, ads are beginning to become obtrusive and annoying as they try to be heard. Hence, were seeing the explosion of adblockers, which further depresses click-through rates and the vicious cycle worsens. Most […]

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Scrap Your App: The web has the capabilities you need

The future of smart devices. You can now build mobile websites that tap into device capabilities easier, faster and simpler than building a native app. And, with a few exceptions, this was the only reason you’d choose the complexity and expense of building an app. Oh, and the snob factor – it’s ever so good […]

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Why we don’t write about WordPress features

A WordPress Agency with depth. Imagine a world where you ignored marketing and focused your efforts on writing and sharing the best and highest quality content for your visitors? That sounds nice … and different. Modern “Content Marketing” (sic) has largely grown out of 2nd-rate SEO in recent years, as old-style SEO marketers struggle to […]

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WordPress Support Report : September 2015

Peerless WordPress Support. Supporting WordPress installations and development is so central to our client’s that its become an all-consuming passion. Whem back we first started publising our support statistics back in June 2013, a few internal folks had kittens. They didn’t see the need to share what was deemed as sensitive information. Well, 28 months […]

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Adblockers: The stable door is wide open

The future of the web. iOS9 introduced adblocking and (maybe) the next great Internet battleground. Adblockers have been around since the appearance of that first advert on Altavista in the mid nineties. So why is this so different? Who are the new adblockers? Well, for the last 20 years its been knowledgeable individuals (ycrta: geeks) […]

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PHP is having a really good year

Being a web development agency. PHP, the programming driving about 40% of the world’s websites has had a stellar year. The one-time poor cousin of proper programming languages seems to be winning the web war through ease of learning, wide adoption, scaleability and future-proofing. Its over ten years since Version 5 was released and now, […]

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