…our company is doing. So, although we have an enterprise social network (@Podio) most people stay up to date from our Twitter feed! And what do we get back? We get a pretty good level of engagement. On the right (click to enlarge) you’ll see about 50 new follows, a few shares, a few direct Tweets and (not shown) is a handful of DMs. Twitter is integrated into our client services portal, and clients use this via open and DMs to ask support questio… […]
…support. If that money was invested into the right digital tools, such as Podio and Basecamp, to enable people to work when, where and how they liked, companies would see a huge jump in productivity. In 2010, we started the move to location-independent working – it’s not easy and the investment was significant (approximately £5k per staffer in the previous year). During 2012 we made the switch-over, or should I say, the switch-off as we became li… […]
…er we are. It’s very much the glue that holds the teams together. Replaced Podio, and before that Yammer. Toggl : Time recording and resource reporting, integrated with Basecamp, Email and Zendesk Zendesk : We support clients under our Peerless WordPress Support contract, and deal with thousands of support interactions every year with this industry standard helpdesk. On the Cloud Everything is on the cloud. All the above is Cloud-based and locatio… […]
…less and had a lower client satisfaction rating than today. The attitude shift made a big difference, using tools such as Zendesk, Podio & Basecamp filled the rest in…. […]
Read More… from Support, zombie tickets and continual improvement
…ith a sprinkling of system admin and management tools such as Basecamp and Podio. *** Client Support Guru *** [one_third] What we’re looking for: Motivated, with initiative, discipline and passion Digitally savv, connected and full of ideas Good client empathy with clear communication skills Understands Agile – focussed on delivery and incremental value Open, honest and transparent. Responsibility. A good fit with our culture and adaptable to chan… […]
…Saw this great little slideshow at SXSW and thought it was worth re-publishing. Engagingly titled “Your desk job makes you fat, sick and dead” it’s a little red-toppy but covers some great themes and should, with an open mind, make you think seriously about the role that the physical office plays. SXSW 2013 Panel Discussion: Your Desk Job Makes You Fat, Sick & Dead from Podio by Martin Dower… […]
…ote), make a call or use a collaboration/communication application. We use Podio which is great for keeping in touch and sharing what we are doing. Take a break. Take time to switch off for lunch, coffee break or even go for a round of golf. This will help you keep motivated and help keep the brain activated if cabin fever sets in. Take work to a coffee shop or a pub. If you need a change of scenery why not relocate? Most cafes and pubs have free… […]
…il altogether by using newer collaboration/communication platforms such as Podio, Basecamp and Yammer. As the IT geeks lose control of this space, we are starting to become more creative: Simplicity. No-one, ever, wants things complicated – we’re driving towards the irreducible core of what we really need. It explains the death of Microsoft and corresponding rise of Apple. Geeks might be comfortable and paid to work with complexity, but the rest o… […]
Read More… from Technical skill is mastery of complexity; creativity is mastery of simplicity
…nd in combination with great collaboration and communication tools such as Podio, Zendesk and Basecamp we’ve seen the cost of project delivery drop by around 30% and become quite the experts in re-engineering corporate processes. We’ve worked with a number of companies over the last couple of years to help them adopt agile methodologies and open-up the collaboration & communication streams. It’s interesting that we’re viewed as more than just a di… […]
Read More… from Agile at work: Velocity, Burn-down and Stories
…ustralia. To make this happen we use productivity and social tools such as Podio, Skype & Zendesk to glue the folks together. We do understand the value of face-to-face so bring the company together as and when we need it, but Skype and social tools go a long way to building bonds that deliver. Aside from efficiency and deliverability, the greatest noticeable gain is the level of enjoyment, or morale. The super-high level of engagement translates… […]
…en a nightmare; we’ve tried Basecamp, Asana, Trello, Strikebase, RallyDev, Podio and Yammer to name a few but finally settled on @PivotalTracker at the start of this year and it’s been a god-send. Thanks guys, we love you. It’s beautiful with everything easily accessible from a single screen. But it doesn’t over-complicate or load the project down in complexity. If you want to use a solid agile framework then we can’t recommend Pivotal enough. Bel… […]
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…quent improvements (kaizen) No surprises In our toolbox: Project Central – Podio – everything we say and do lives here. To share our ideas, problems, information and to openly praise and chat Stories – we live the purpose of the application and the application lives out the story Regular scrums – Sharing what, as individuals, we’re going to deliver today and sharing any problems Sprints – Giving focus to what we’re delivering for a project Health… […]
…ll collaborative and shared communication to a task-based platform such as Podio or Basecamp. Commuting The average daily commute in London is 75 minutes. That’s 5 weeks sitting in traffic or on trains. It’s more time than the average worker takes as holiday every day. Fix: Adopt flexi-time to avoid rush-hours, home-working 80% of the time, close some offices, open other offices at weekends or go location-independent. Meetings Most folks know that… […]
…for collaboration, sharing and communication. Products such as Bloomfire, Podio and Yammer are re-writing the rules of co-working – there are issues and whilst I would agree with in part most are dealt with by adopting a culture that wants to embrace the value and a clear purpose, well communicated.” With the space largely unoccupied, the opportunities to connect at a social level with customers is huge. First-mover tag carries a lot of weight as… […]
