Peerless WordPress Support. Five Hundred WordPress Support Tickets : 100% Client Satisfaction. Despite the performance in March being *very* similar to February, it never gets boring reporting another perfect month. Whilst we don’t claim to get everything right every time (we are human), its the way in which we fix our mistakes and openly communicate […]
Quality Content Planning The explosion in content marketing is not reflected in increasing information quality or value. Content for the sake of it seems to be taking over the Internet, often driven by the head-banging, derivative mantra of “content is king”. Except it isn’t. People, and the web at large (and ergo Google) craves high […]
WordPress Support. We pride ourselves on the quality and consistency of support we offer our WordPress clients. But sometimes it can go terribly wrong (on the face of it). We’ve run a dedicated WordPress support service for over 3 years now – we’ve learned a lot and during that time on of the most useful […]
Read More… from Statistics, rogues and support: A lesson in reporting
Company Communications. 15 years of learning condensed into 10 minutes. We’ve been using persistent communication systems for 15 years. We’ve learned a lot about how to and how not to use these systems. No doubt you’ve heard of Slack, you may even have used it. If you work in the digital space we cannot fail […]
Read More… from How to use persistent communication (Slack et al) properly
Peerless WordPress Support. Another 600+ support ticket month. In the first two months of 2016, we’ve received nearly 1,300 support tickets. This compares with less than 500 in the same period last year. 100% Client Satisfaction We’ve managed the neat task of more than doubling the number of WordPress tickets in the last year and […]
Peerless WordPress Support. Busiest month, massive DDoS attack, 2 new teamies. January saw our busiest month with 656 tickets solved at 100% client satisfaction and with 1399 support interactions. This is in stark contrast to 275 tickets in the same period last year. WTF? Well, late on NY eve there was a massive, sustained DDoS […]
Being transparent. Back in 2014 we published our first “Agencies: Costs, rates and ….” article. It’s now two years old, so time to take an updated look at the WordPress marketplace in the UK. It’s fair to say that our original article generated a fair amount of discussion, and even two years later it’s still […]
Read More… from Agencies : WordPress Developer costs and rates in 2016
Death of a browser. Microsoft have today officially ended support for non-current versions of their long-lived and also much-maligned browser. As Microsoft are calling it the end of the line for we need to stay in step with what the browser giant does and doesn’t support. As Microsoft will no longer provide security updates or […]
Read More… from Farewell Internet Explorer : No longer supported
Being a WordPress Agency. Our first rate card rise since 2013. Increasing costs, scarcity of good quality and skilled folks has seen our staff costs rise 30% in the last 24 months. Client charges are revised with immediate effect for new contracts. Ad-hoc development framework agreements will increase at 90 days notice (1st April 2016) […]
Distribution Notice. LastPass Enterprise has been our go-to security solution in conjunction with MFA using Google Authenticator. And now there is a new version coming. What’s changing in 4.0? LastPass 4.0 FAQs LastPass 4.0 features a new look and feel, with a redesign of the LastPass vault, the browser extension menus, and the web vault […]
Peerless WordPress Support. We are the only WordPress Agency in Europe to publish in-depth support statistics openly. We have done this since 2012 – So here are the annual numbers for 2015. Three thousand three hundred support tickets, a response time under ten hours and an almost perfect 99.5% client satisfaction rating. We’re extremely proud […]
Around one third of the websites we’re entrusted to manage had serious connectivity issues yesterday. Sorry about that. This was caused by a massive and sustained DDoS attack on the London data centre by persons unknown. The service provider (WPEngine) and end-point data centre (Linode) worked very hard to deal with the sustained attack and […]
Trying to stay ahead in the digital world. Every year we (bravely) have a stab at what’s going to be big during the year. This year we weren’t a million miles out. We predicted: Wearables, Internet of Things, Client-centric Marketing, Design Frameworks, Collaborative Economy, SmartPay and Privacy and Security. I reckon that’s a solid four-and-a-half […]
WordPress Support. Well another year goes by (our 20th Christmas since we founded) and it’s “service as normal” for us. It’s now Week 51 of 2015, and our last full week of the year. We officially shut-up shop for the Christmas period at midday on Friday the 18th – and will continue to monitor and […]
WordPress Hosting. Security, hacks, privacy and more hacking seem to be major theme of 2015. And now the whole of the cloud is rebooting for the second time this year. As part of an undisclosed security vulnerability, most of the cloud will go down for up to 30 minutes – usefully not all at the […]
Today, the 10th of December, WPEngine (a WordPress only managed hosting company and one of our primary hosting partners) informed us that they had experienced a potential data breach – “We are writing today to let you know that we learned of an exposure involving some of our customers’ credentials.” They recommended that we reset […]
Lessons from 2015. In the digital world, every year is different. A combination of challenges, rushes, highs and lows … and when it’s all over there are lessons to be learned, wisdom to distill. In the last 20 years, if there is one thing that we have learned it is that the world moves pretty […]
Read More… from Looking forward to 2016: Lessons learned being a digital agency in 2015
Peerless WordPress Support. Are we lucky – or just plain good at what we do? Two and a half years ago we started openly publishing our WordPress support statistics, and we were pretty proud of them at the time. Average response was around 1 day (in an industry that often takes days to respond to […]
Being Agile. We’re old hands at agile, having adopted agile development methodology back in 2009. How we implement it is fairly unique to us. If you’re reading this, then you’re probably already well versed in agile. However, our version of the five founding principles are most definitely worth repeating: Individuals and interactions over processes and […]
Read More… from Agile: The value of sprinting and supporting
WordCamp, a WordPress Gathering. The inaugural WordCamp US event is in Philadephia. What can you expect and how to survive. Philly is a great place, famous for being home to the Liberty Bell, the Declaration of Independence, and Philly cheesesteaks! It’s a great place, and for three days in early December it will play host […]
