The future (probably). The end of walled-off departments, skill silos … and the word digital. For too long, the responsibility in organisations for all-things-digital has been under the control of the digital marketing department, or IT (yuk!). That needs to change as digital become central to how organisations deliver services. Digital is no longer new, […]
Working smart. “The busy man is never wise and the wise man is never busy.” – Lin Yutang. Except, being “busy” seems to be a badge of honour, something to be proud of, a validation of how successful you are. Why is that? Many of us strive to lead busy lives, traditional business thinking drives […]
Peerless WordPress Support. 299 WordPress Tickets Solved, 14hr Response, and 100% client satisfaction. A strong start to the new year with nearly 300 tickets solved and a 100% ticket satisfaction rating. Support was a good deal quieter than this time last year, when we we’re yawing under the strain of a sustained DDOS attack. January […]
Being creative. It’s a disruptive and uncomfortable world we live in, never more so than at the start of 2017. 2016 saw a number of key shifts in public thinking, the overrunning of democracy and a step away from rational thinking. This is manifesting itself as insular and fearful voting around the globe. But rather […]
Read More… from We’re in an era of mass creativity: You’re either onboard or voting against it
2016 in view. 57 articles, 21k readers and 212 shares. 2016 was all about aiming for quality over quantity. Since our first post, 8 years ago, to date we’ve written over 750 articles, over 400k words and seen over a quarter of a million readers. Ok, not quite Huffington Post numbers (200m page views per […]
Peerless WordPress Support. We started publishing our support performance in 2012. Well, how time flies, 2017 has just begun to it’s a great opportunity to review our support performance for 2016. We support a mixture of mid-sized clients running WordPress – we were the first national WordPress Agency to exclusively support WordPress via a dedicated […]
Being an agency. Finding and keeping good digital talent is hard, but it shouldn’t be. The brightest and best digital talent are looking for more than a big paycheck – here’s what we focus on to recruit and retain the best folks in the market. The digital market is super-competitive for top-class talent, and that […]
Read More… from Our take on attracting and retaining digital talent
Being a recession survivor – By Martin Dower. Twenty years in business. We’ve seen two major recessions, yet we’re still alive and kicking. On December 8th 1996, Connected was founded as an internet agency and web development house. We were born at the moment of the start of the Internet revolution. It was like the […]
Read More… from Happy Birthday, we are 20 years old today: A tale of two recessions
Good thinking. The single biggest key to improving work efficiency is managing your inbox with savage brutality. So why not unsubscribe from everything? I’d bet automated email, whether its notifications, alerts, email drops or marketing, represents a significant percentage of your email. It takes seconds to be snared into a lifetime of email. Pretty much […]
Peerless WordPress Support. 231 WordPress Tickets Solved, 8hr Response, and 100% client satisfaction. After last month’s minor blip, normal service has been resumed and we’re back to a 100% ticket satisfaction rating. There really isn’t much more to say. Overall, the performance of our WordPress support team across 2016 has been excellent, and next week […]
Support operates 24×7 over the Christmas and New Year period. The rest of the company takes a well-deserved break: Last day for scheduled support requests: Monday 19th December Last day for administration & finance: Tuesday 20th December CLOSED: Friday 23rd December REOPEN: Tuesday 3rd January This keeps us in step with the major ISPs and […]
Read More… from Christmas & New Year 2016: Support & Working Hours
The Future. Robots are software, and software is eating the earth. It’s sounds like something from a Marvel comic. In the 1960s and 1970s folks thought robots would liberate us by taking over the mundane and repetitive. And as it turns out, we were right … sort of. However, the rise of robots has not […]
Read More… from Macchina Automatica: The rise of software machines
Peerless Support for WordPress. Our helpdesk partner, Zendesk, is one of the largest in the world. It seems size is not everything. This is a short story about how a great company with a great product can get the very basics so wrong by poorly executing an upgrade plan that wasn’t an upgrade. For a […]
The future of work. One year ago we published the first part of “No Office, No Limits”. It became quite a journey for one young man. Meet Joseph, he had joined us in early 2015, initially writing content for social and SERPS, and then moving onto more serious authority pieces. He was, and remains, a […]
The future of marketing. For the second time this year, a popular vote has been won by the side that told the most lies (allegedly). What can marketers learn from politicians shift away from actual facts and moving towards keying into the emotional, subjective and private motivations of individuals. Both the Leave EU campaign and […]
Read More… from Marketing in a post-truth world needs to adapt
Being an agency. Slack wasn’t our first love when it appeared back in 2013, but we’ve grown to love her. Deeply. Ever since we banned internal email in 2005, we’ve used pretty much every communications tool in the box. Despite this, we’re not fickle or faddish, in fact, all new products go through an intensive […]
(Very Nearly) Peerless WordPress Support. 235 WordPress Tickets Solved, 22hr Response, and ONE dropped ball. Well, it had to happen – our first negative service response in over a year. Just one negative comment out of two hundred and thirty-five tickets. I can’t say we’re not disappointed, we pride ourselves not on being perfect, but […]
Another luck lustre Apple event has come and go and as we reflect on the five years since Steve Jobs died it seems as if we are well past “peak Apple”. Not in terms of shareholder value, arguably Apple are doing a fab job of leveraging their market position to increase profits – maybe at […]
The future of search? From “Don’t Be Evil” to “Monetize Everything” in less than a decade. Mobile search is different to desktop search in many ways, but the most significant is that it “came along later”. At the very end of the 20th century, Google created a search engine powerhouse by making search better than […]
Read More… from How Google is aggressively monetizing the mobile search space
#LessIsMore Downsize Your Digital Life: And how to declutter your digital life simply. You’re not alone if you’re leading a chaotic digital life. If you are mocked for being attached to your device with a million apps, hundreds of folders and countless browser tabs open at once you’re part of a growing group of folks […]
