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22
Mar

WordPress service & support contracts : Everyone needs a helping hand

Categories: News, WordPress, WordPress Support,
Tags: Agency, Peerless, support, WordPress,
WordPress Support. It’s great that WordPress is wrestling control of the web from traditional programmers and IT departments. But... [more]
08
Dec

Time for Christmas

Categories: News,
Tags: Christmas 2010, support,
Christmas is here again, where’s the year gone? We’re leaving the office at midday on Fri 24th Dec to... [more]
27
Apr

Taking time to secure our code bases

Categories: News,
Tags: basecamp, development, support, technical support,
Often we’re asked “can’t you change it quickly whilst I’m on the phone?” or “It’s only a quick tweak,... [more]
18
Dec

Christmas 2009 shutdown period

Categories: News,
Tags: Christmas 2009, support,
Connected close the main offices for the Christmas period from midday Thu 24th Dec until Mon 4th Jan. Clients... [more]
08
Dec

Not happy? Got a problem? Want to complain?

Categories: News,
Tags: CEO, complaints, Martin Dower, problems, satisfaction, support, transparency,
We really do try our best to help clients and their customers but, being human, we sometimes fall short... [more]

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