No-one wants a data breach: It’s a gut-wrenching experience filled with dread Let’s be clear; since GDPR in May of this year companies have new found and onerous responsibilities to deal quickly, openly and honestly with any form of data breach. So whilst we might have all done our data audits and updated our privacy […]
In the U.K. we have an ever increasing tax burden – funding our modern-day needs has become increasingly onerous yet we rarely, if ever, celebrate the taxation process. The reverse is often true, tax avoidance is so deeply ingrained in culture that we don’t bat an eyelid at the weird and wonderful tax-dodging scams employed […]
We’ve often reflected on what the important numbers for a business are – and why so many seem to be looking at the wrong stuff. Any good business is a well-oiled machine turning demand into profit into reserves – that bit is not hard to understand, so why is it so many businesses don’t make, […]
Peerless WordPress Support: May 2018 100% client satisfaction, sub 4hr response, and 474 WordPress tickets solved. We also publish the latest support update on Twitter. We are still the only major WordPress Agency in the U.K. to publish independently audited support numbers – underlining our cornerstone commitment to peerless support. This brings the current 100% […]
The world has moved on In the days of cubicles, meeting rooms and fixed office then most shared communication occurred at during meetings. Yuk, we have major issues with “meetings” because: They require folks to be physically in the same place at the same time. That requires coordination, travelling and planning Not everyone contributes to […]
Its time to say farewell to Penny, she joined Connected in 2009 as Acting Head of Social and Content, after a long history in the User Generated Content world – running blog sites, forums and social campaigns for more than 15 years. She’s a heavyweight pro and we’ll really miss her around the place. Born […]
The recent revelations regarding the horrific privacy breaches by Facebook and Cambridge Analytica might have only now made it to the mainstream press – but the problem is far from new, neither is the technology. Tracking users activity across the web and customising their content dates back 15 years. In fact, we were right at […]
Read More… from Our brief history of AI and mass-surveillance
Peerless WordPress Support. 100% client satisfaction, sub 6hr response, and 143 WordPress tickets solved. A short month and with Christmas falling on a Monday saw our quietest December in 3 years. So, that’s 2017 over and welcome to 2018. A huge thanks to the rock solid support team running up to and over the Xmas […]
Peerless WordPress Support. 100% client satisfaction, sub 5hr response, and 267 WordPress tickets solved. A busier than expected support month; and with a greatly improved support response. November saw our eleventh consecutive “clean sheet” for the support team – which is tantalising close to a full year and a new record. November also sees our […]
Support operates 24×7 over the Christmas and New Year period. But, the rest of the company takes a well-deserved break: Last day for scheduled support requests: Wednesday 20th December Last day for administration & finance: Monday 18th December CLOSED: Friday 22nd December REOPEN: Wednesday 3rd January This keeps us in step with the major ISPs […]
Read More… from Christmas & New Year 2017: Support & Working Hours
We’re growing, slightly Looking forward to 2018? We’ve got some modest growth planned – and that means we’re on the hiring trail. We initially need one very experienced WordPress Engineer to join our friendly support & development team. We’re a “Remote-First” organisation, much in the style of Automattic or Basecamp (aka 37 Signals) and our […]
Read More… from WANTED: Freelance WordPress Engineer : £60ph
Peerless WordPress Support. 100% client satisfaction, sub 17hr response, and 219 WordPress tickets solved. Another strong month for WordPress Support October saw another “clean sheet” for the support team, taking our 2017 run to 10 consecutive months of 100% satisfaction. There isn’t much more to say, except that over half the support requests are picked […]
Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 327 WordPress tickets solved. Support tickets return to normal after the summer break September saw another clean sheet. We had a small panic early in the month when we got our first negative review of 2017, but that transpired to be a mistaken click by […]
GDPR is a significant shift in privacy regulation and becomes law on May 25th, 2018. With so much misinformation and misunderstanding, a number of digital agencies came together in early 2017 to commission an in-depth, authoritative look into GDPR, and what it means for senior executives and business owners in the UK. We should apologise […]
Read More… from GDPR for Business Owners & Senior Executives
Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 255 WordPress tickets solved. August sees a quieter month compared to July, with overall support activity down around 18%. August was another 100% client satisfaction month, we’re now on a 9 month roll of absolutely nailing client satisfaction – we’ve never be able to go […]
The rise of the “on-demand service” model is proving a challenge for traditional product companies. “The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin. Consequently, focusing on quickly delivering quality is overtaking the need for the lowest cost. In fact, and in contrast to the last […]
Every summer we pause. To look up, and around. Starting May Day, and for the last 90 days of our financial year, we re-evaluate our strategy, our business plan and our long-term direction. This year, the end of the recess coincided with our summer party – and what a way to signal the start of […]
Peerless WordPress Support. 100% client satisfaction, sub 4hr response, and 317 WordPress tickets solved. July bucks the “quiet summer” trend as ticket volume surges 35%, 2 new clients and 7 websites might have something to do with it! Our 100% client satisfaction continues unabated, it now seems forever ago that we got a black mark. […]
Being a WordPress Agency. Ambitious, driven, and ultra-competitive is how the UK agency marketplace is viewed by many founders. This creates a raft of challenges for the modern agency, driven by a relentless need to grow. However, growth-for-growth’s sake is a poor substitute for good management, sustainable planning and longevity. We all know what happens […]
Read More… from The agency world doesn’t need to be so intense
Peerless WordPress Support. 100% client satisfaction, sub 11hr response, over 1,400 WordPress tickets solved. 2017 so far in support has been nicely paced, unstressed and delivered with care We’re not huge fans of “being busy”, we think it’s incredibly inefficient and can easily become a toxic environment. As a result, we over-resource, and that gives […]
Read More… from Support Performance for the first 6 months of 2017
