The post millennial generation is taking a lot of stick for being lazy But is the older generation missing a point? Through the ages, the previous generation have universally derided the generations that follow on. The younger generation always seems more unruly, less thoughtful, and disrespectful. And today we’re living in a different age, an […]
Peerless WordPress Support. 100% client satisfaction, sub 3hr response, and 196 WordPress tickets solved. And so Summer arrives with it’s typical lull, and the typical seasonal drop in support tickets. We managed to continue our 100% client satisfaction streak, unbroken now across the whole of 2017. Together with e 20% reduction in support volume, we […]
Being a 21st century agency. Copyright is the bane of innovation, and misunderstood by most Since our founding in the late 1990’s, we’ve been committed to the open source philosophy, and set firmly against the evils of aggressive copyrighting. Until now we’ve never really articulated why. The open source movement began as a response to […]
The internet can seem to be a festering pool of human detritus. Ok, that might be a bit strong, but there exists an annoying large number of pond-dwellers.. This post is for them. In future all such requests will be sent here. Do not contact us with anything spammy or scammy. Ever. We are not […]
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As web technology continues to develop at an incredible rate, keeping up with the competition is an ongoing challenge for online businesses. Recently, performance optimisation has become a crucial part of this as more people are using mobile devices to browse the internet and have shorter attention spans than ever before. The release of PHP […]
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Peerless WordPress Support. 100% client satisfaction, 12hr response, and 262 WordPress tickets solved. May sees the pace pickup, as ticket volume rises 30%. Even with a pair of Bank Holidays, support activity is on the increase. Oddly, the increased ticket volume seems to generate a smoother flow of support tickets and we see the first-response […]
1 MIN READ: The psychology of consumers. What people say, and what they do, is often wildly different. Making sense of the meaning, amongst the confusion of sentiment, is an art. For example: The freedom of choice. But, present too much choice (think Indian restaurant menu) and we are overwhelmed and go with the safe […]
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Or, “Why we use Zendesk”, as not all helpdesk applications are created equal. Zendesk is the hub of our Peerless WordPress support service, every single technical support issue, internal or external, is pushed through it. And, in 2016, that was 4,500 support tickets with 10,000 interactions. And we hit 99.6% client satisfaction. We’re mightily impressed […]
The rise of “big data” holds noble promises in terms of analysing behaviour, healthcare, trends and helping society as a whole. And it has a dark side. Around 75% of “data” on the open web is unstructured, dark if you will. With little in the way of commercially available tools to unlock it’s power, organisations […]
Peerless WordPress Support. 100% Client Satisfaction, 14hr Response, and 205 WordPress Tickets. April, although a little on the quiet side, runs as smooth as it is possible. The combination of a shorter working month, and public holidays saw support activity dip by about 15% in April compared to the previous month – this was our […]
21st Century Productivity. We think the end is nigh for the 9 to 5 office day. Is working 35 hours a week the most efficient way to productively spend our working life? In the UK, the 9-5 working day is ingrained so deeply that to even suggest it might be wrong is often viewed as […]
Being an agency. In the digital world, “ok” really is the bottom the pile. So, why is it that so many digital projects produce worse than “ok”. If you’re overseeing the building of digital services (web-stuff, if you like), then you rarely set out with the aim of building “average” stuff. Everyone knows that building […]
Content Strategy. Content is king, so they say. But with so much digital noise out there, how do you avoid creating just more digital landfill junk. Quality trumps quantity. Yet, many a content strategy seems to be based around “let’s churn out X posts a week, regardless”. No wonder much of today’s digital content is […]
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Mobile-first. When the iPad first appeared in April 2010, it seemed that everyone ridiculed the idea that folks would “pay $500 for an iTunes shopping window with restrictive functions”. The iPad defined the tablet market, finished off the hateful Adobe Flash platform, drove dual screen consumption, brought computing to new generations (older and younger), encroached […]
Peerless WordPress Support. 100% Client Satisfaction, 10.5hr Response, and 233 WordPress Tickets Solved. March goes strictly by the numbers. And, thanks to our lovely clients, our seventh consecutive month of 100% client satisfaction. We really do love you all! Security has been the big thing the so far this year. In fact, privacy, security, cyber […]
Short shorts. Are we secretively afraid of creative types? At school, teachers often label creative students as disruptive. The lack of conformance is seen as a weakness that needs “addressing”. However, in the 21st century, one of the most prized traits in business is thinking outside of the box … being disruptive. Productionised education has […]
The future. The backlash against the “Gig Economy” is now in full swing. Or is it just fear of change? In a couple of key areas, Phil’s 2017 Budget was aimed directly as the fastest growing working sector in the UK, small self-employed businesses, he even made mention of the “gig economy”. What’s all the […]
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By Martin Dower. WordPress might be the biggest digital platform in the world, but basing your digital services on it is not without issues and risks. I was tempted to title this article “Is WordPress Doomed?” – but it isn’t, and I don’t like clickbait. Besides, there have been folks predicting the downfall of WordPress […]
Peerless WordPress Support. 207 WordPress Tickets Solved, 12hr Response, and 100% client satisfaction. February continues pretty much as January left off. A great response time and perfect client satisfaction. We’re continually refining our support process and one of the key areas is better management of duplicated tickets. We’ve changed how we close tickets off, allowing […]
Being digital-first. It’s hardly believeable that just 20 years ago the Internet was only for the geeks, and engineers. It’s now entirely ubiquitous, reaching into every nook and cranny of life. However, not every organisation is “skilled-up” and able to leverage the massive competitive advantage that digital skills offer. An estimated one-third of organisations lack […]
