Delivering better support, for everyone

Supporting our clients’ needs is a cornerstone of our business Whilst we might regard email as evil and use lots of funky technology and a agile-delivery methodology, we understand that most folks still communicate using good old fashioned email. How to get the most out of us? Our support team is tethered, 24×7 – this […]

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WordPress service & support contracts : Everyone needs a helping hand

WordPress Support. It’s great that WordPress is wrestling control of the web from traditional programmers and IT departments. But take care, independence comes at a price. Supporting WordPress Much of the administration for WordPress is easy to handle with just a modicum of expertise. But what happens when you get stuck. Who are you going […]

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Peerless WordPress Developer Support

WordPress Support Since the launch of Peerless WordPress Support in 2014, we’ve had requests to provide a much deeper level of support, so we additionally offer an advanced service, Developer Support This is designed for larger organisations that require more in-depth support on the WordPress platform and may need faster response times from back-end developers. […]

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Peerless WordPress Support Service (from £875pm)

First Published in April 2014, updated 2022-07-28 At the start of the digital silly season (officially April onwards), we’re proud to announce a newly packaged service – Peerless WordPress Support. More than a simple “Support Changes Contract”, we’ve added “& Guidance” to create a more rounded support offering. We’ve been listening to our clients and, […]

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2015: Time to secure your customers data

Security, WordPress and SSL. Online security, hacking and theft of data has become the No.1 concern for Internet users. So why is this being ignored? Less than 1/3rd of the Internet is secure and Google (plus others) are going to do something about this. Imminently. The high-profile hacking of insecure WordPress sites, the PlayStation network, […]

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WordPress Support Report : December 2014

Peerless WordPress Support. 2014: Two thousand, two hundred and seventy three WordPress support tickets. When we created the first dedicated national WordPress Support service in the UK back in 2012 we’d never imagined that the service would explode so quickly. And we ended the year on a high, with over 300 WordPress tickets cleared in […]

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So that’s it for 2014. See you all next year.

Happy Holidays & Festive Greetings We’re now officially closed for the season, returning on the 5th of January. Our 24hr WordPress Support service isn’t going anywhere, but inline with the major Internet service suppliers and providers there will no non-urgent changes to digital services unless they are already scheduled. Have a nice break folks! […]

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The Big Christmas and New Year Freeze

WordPress Support Services. Our support team will freeze non-essential work on midday, Friday 19th December. This keeps us in step with the major ISPs and network providers and reduces the risk of a serious outage or problem laying unresolved. Most Internet backbone providers will not provide non-essential support over the Xmas and New Year period, […]

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WordPress Support Report : November 2014

Peerless WordPress Support. It’s now six months since we launched our Peerless.Support service and what a ride! WordPress support contracts have grown 40% year-on-year in terms of revenue and the full-team complement numbers 5 people covering over 1,500 WordPress requests since spring this year. In total, we’ve logged 4,000 support requests since we started using […]

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Choosing your WordPress agency

WordPress Agency Marketplace “There are generalists and there are specialists – in general, you’re better off using specialists” Unashamedly lifted from one of our lovely clients, London Vision Clinic, the phrase nicely sums up the state of digital, and WordPress development, in the UK. WordPress is not rocket-science, in fact simplicity one of it’s primary […]

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Automattic moving down the supply chain

Being a WordPress Agency. Last week the owners of WordPress, Automattic, acquired UK’s “Code For The People” to bolster it’s WordPress VIP Enterprise Business. The outright purchase of a UK WordPress agency is a sign that WordPress agencies are very much in demand, but should WordPress clients be worried? Or heartened? At the last count, […]

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