Online Booking : A client journey overview

One of the killer applications on the web over the last few years has been the explosive growth of using online booking. Whilst the Web 1.0 world goes trundling on with (fairly) conventional e-commerce solutions based around catalogues and mail order it seemed for a while that the web was all about B2C consumer shopping. […]

Read More… from Online Booking : A client journey overview

Analytics : (over)due for a major re-think

There has been a lot of talk recently about privacy and the right of netizens (god, I feel old) to know who has their data, where it is and what is being done with it. Combine this with the growing realisation that for most organisations the secret to success on the web is to get […]

Read More… from Analytics : (over)due for a major re-think

Don’t listen to customers, ever, sort of

Having successfully created in 2005 a pretty good web framework to deliver high-performance web-strategies one of our recurring issues is managing the longer-term development including the roadmap. This is not about predicting the future, it’s about inventing the future. We made the mistake in 2008 of asking our clients what they wanted and the outcome […]

Read More… from Don’t listen to customers, ever, sort of

Geo-misslocation

You can’t help but notice the growth of geo-location over the last couple of years and, fundamentally, the approach is absolutely brilliant on one hand and on the other it is bloody awful. When Google, or whoever, correctly identifies your location it helps hugely but so many times it simply gets it wrong. Very wrong. […]

Read More… from Geo-misslocation

Client-side analytics. Problem No: 222

It appears that the old chestnut of “privacy” and “data protection” might put a bloody great hole in the “Client-side analytics” ship. Specifically our old friend Google Analytics has been declared illegal in Germany. “So what”, I here you cry, “we’re not in Germany”. But we are, sort of, in the Federated European States of […]

Read More… from Client-side analytics. Problem No: 222

38% improvement in conversion rate

We’ve recently completed a project in the Healthcare sector yielding a 38% improvement in on-site conversion rate whilst battling a 15% drop in overall traffic. Like many marketing departments, they had a view of what would and what wouldn’t work and for some time now had been following a very traditional but blinkered approach to […]

Read More… from 38% improvement in conversion rate